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Frequently Asked Questions

What is the check-in and check-out time for the hotel?
Standard check-in time is 4:00 pm EST and the standard check-out time is 11:00 am. 


What are the cleanliness standards at your hotel? Are you taking extra precautions?
The health and well-being of our guests and employees is of the utmost importance to us, and Hyde Beach House proudly adheres to the highest standards of hotel cleanliness and sanitization. Click here to learn more about the details of our SoClean program and what it means for your stay.


What are the room taxes and fees for my stay?
Sales tax is 6.0% and the Occupancy tax is 7.0%.


What is Hyde Beach House party policy?
The Hyde Beach House does not allow parties in guest rooms. Please see full party policy here.


What is the pet policy?
The Hyde is a pet-free resort. Only service animals are accepted.

What are the different types of hotel rooms?
ROOM TYPE DESCRIPTIONS – GENERAL

ONE BEDROOM SUITE INTRACOASTAL/CITY VIEW, 795 Sq. Ft.
One king
ONE BEDROOM PENTHOUSE INTRACOASTAL/CITY VIEW, 795 Sq. Ft.
One king
TWO BEDROOM INTRACOASTAL/CITY VIEW, 1,110 Sq. Ft.
King, 2 full beds
TWO BEDROOM SUITE OCEAN/POOL VIEW, 1,100 Sq. Ft
King, 2 full beds
TWO BEDROOM OCEAN/POOLVIEW – MOBILITY ADA, 1,100 Sq. Ft.
King, 2 full beds
TWO BEDROOM OCEAN/POOLVIEW ADA – HEARING, 1,100 Sq. Ft.
King, 2 full beds
TWO BEDROOM PENTHOUSE OCEANVIEW, 1,110 & 1,180 Sq. Ft. (’02 & ’07)
King, 2 full beds OR trundle
CORNER TWO BEDROOM CITY VIEW 1,225 Sq
King, 2 full beds or full with trundle
TWO BEDROOM CORNER SUITE OCEAN/INTRACOASTAL/CITY, 1,100 & 1,225 Sq. Ft.
King, 2 full beds or full with trundle
TWO BEDROOM CORNER SUITE OCEAN/INTRACOASTAL/CITYVIEW, 1,110 Sq. Ft. & 1,180 Sq. Ft.
King, 2 full beds or trundle
TWO BEDROOM PRESIDENTIAL CORNER SUITE PANORAMIC VIEW 1,110 & 1,180 Sq. Ft. (’02 & ’07)
King, 2 full beds

THREE BEDROOM SUITE INTRACOASTAL/CITY VIEW, 1,252 Sq. Ft. (’04)
King, queen, 2 full beds
THREE BEDROOM CORNER INTRACOASTAL CITY VIEW 1,495 Sq. Ft. (’08)
King, 2 full, 2 twin beds
THREE BEDROOM CORNER SUITE OCEAN/INTRACOASTAL/CITY, 1,495 Sq. Ft. (’08)
King, 2 full, 2 twin beds
THREE BEDROOM SUITE INTRACOASTAL/CITY VIEW (ADA), 1,252 Sq. Ft. (’04)
King, queen, 2 full beds.
THREE BEDROOM CORNER SUITE OCEAN/INTRACOASTAL/CITY (ADA) ROLL-IN, 1,495 Sq. Ft. (’08)
King, 2 full, 2 twin beds
THREE BEDROOM PRESIDENTIAL SUITE, 1,252 Sq. Ft.
King, Queen, 2 Full


BUILDING OVERVIEW
Total Floors: 43
Units per Floor: 9
Residences: 2nd floor to 34th floor
Penthouses: 35th floor to 40th floor
Presidential Suites: 41st to 43rd floor
Odd numbers, facing east (beach)
Even numbers, facing west (intracoastal)
Elevators near ’04, ’05, and ‘06
Trash Chute ‘04
Ice Machines: No ice machines
Stairs: ’03 and ‘07
HOA Club Room and HOA Spa Access: Floor 42nd
Tennis Court, Racquet Ball Court, Theater, Pool and Cabanas on the 6th floor
Second pool on the 1st floor


ROOMS GENERAL DESCRIPTION
Appliances: Bosch (fridge, freezer, ice maker, dish washer, microwave, stove, dish washer)
Washer and Dryer: All rooms – General Electric
TV: 55” TVs in living room and 43” TVs in room – LG
Hairdryer: Con Air
Weight Scale: Thinner
Safe
Iron board and iron
Hangers
All rooms have full kitchen, sofa beds and balconies

What are the accessibility features provided at the Hyde Beach House?
The hotel provides accessible guest rooms with entry/exit passages, bedroom passages, and bathroom passages with at least 32 inches (812 mm) of clearance. Additionally, the following public areas are accessible to guests with physical limitations via either flat or ramp access: business center, valet parking, concierge desk, elevators, exercise facility, restaurant, meeting rooms, public entrance, lobby/registration desk.
1. Other accessibility features available at the hotel are as follows:
♣ Closed captioning on televisions
♣ Bathroom grab bars
♣ Roll-in shower
♣ An accessible (level or ramp) public entrance with clear routes to the hotel’s restaurant, business center, meeting rooms, exercise facility, and swimming pool
♣ Audible, visual (strobe), and vibrating alarms
♣ Elevators with audible alerts, Braille buttons, and lowered buttons
♣ Lowered emergency evacuation instructions, light switches, and thermostat controls
♣ Swimming pool hoist for pool access
♣ Accessible parking (via valet)
♣ All service/support animals are welcome.

What's included in the resort amenity fee?
♣ Daily Resort Amenity Fee of 30 USD per room per night plus 13% tax is applied at the time of check-in. The resort amenities include:
♣ Wireless Internet
♣ Local & Toll-Free Calls
♣ 24-Hour Access to Business Center
♣ Full Access to Press reader App
♣ 2 Beach Chairs, 1 Umbrella & 4 Beach Towels
♣ 6th Level Pool Access includes towels and chaise lounges (from Sun-up to Sun-down)
♣ 24 Hour Access to State of the Art Fitness Center with a personal trainer on duty. (all amenities are based upon availability)


Does the resort have a spa?
Not yet


Does the resort have a fitness center?
Hyde’s state-of-the-art fitness center is located on the sixth floor and opens 24 hours a day for guests.


How close is the beach to Hyde Beach House?
The beach is located just across the street from the property, only a few steps from the Atlantic Ocean. Complimentary beach chairs and umbrellas are available to Hyde guests on a first-come, first-served basis and are subject to availability.

Is smoking allowed in Hyde Beach House?
The Hyde Beach House is a non-smoking hotel. Any guests caught smoking on the premises will be charged a penalty as well as a cleaning fee.


Is a deposit required for booking a reservation?
A credit card is required to guarantee a reservation. If an Advance Purchase Rate is booked, a full, non-refundable deposit is required at the time of booking.


What is Hyde Beach House cancellation policy?
Hyde’s cancellation policies vary by reservation type. Generally, guests must cancel by 6 pm local hotel time 72 hours prior to arrival to avoid a 1-night room and tax charge. If your reservation was booked as an Advance Purchase or similar offer, however, it may be non-refundable regardless of your cancellation timeline. Please refer to your confirmation email or contact the Hyde to confirm the cancellation policy for your specific reservation.


Are you affiliated with any hotel brands?
We are independently owned by Sotherly Hotels and affiliated with Preferred Hotels & Resort.


Do we offer a rewards program?
We participate in the iPrefer Rewards Program through Preferred Hotels & Resorts.


What public transportation options are near the Hyde Beach House?
Guests of the Hyde Beach House traveling to/from the airport are encouraged to contact Super Shuttle, Uber/Lyft, or a local taxi company to arrange a ride.

Does Hyde Beach House offer parking?  (as of January 14, 2019)
♣ Overnight $38.00 plus tax
♣ 0-3 Hours $20.00 plus tax
♣ 3-6 Hours $30.00 plus tax
♣ 6-24 Hours $38.00 plus tax
♣ Staying 1 to 14 days $38.00 plus tax per night per vehicle
♣ Staying 15 days $175.00 plus tax – flat rate
♣ Staying 30 days $280.00 per month per vehicle


Does Hyde Beach House have a restaurant?
Costera Pool Bar is open daily poolside on the sixth floor, offering a full menu and cocktails,


What types of pools do you have?
The Hyde Beach House has two infinity-edge pools, on located on the sixth floor outdoor pool deck with views of the Atlantic Ocean and one located on the intracoastal waterway.

What accessibility features are provided at the Hyde?

The hotel provides accessible guest rooms with entry/exit passages, bedroom passages, and bathroom passages with at least 32 inches (812 mm) of clearance.
Additionally, the following public areas are accessible to guests with physical limitations via either flat or ramp access: business center, valet parking, concierge desk, elevators, exercise facility, restaurant, meeting rooms, public entrance, lobby/registration desk.
Other accessibility features available at the hotel are as follows:
Closed captioning on televisions
Bathroom grab bars
Roll-in shower
An accessible (level or ramp) public entrance with clear routes to the hotel’s restaurant, business center, meeting rooms, exercise facility, and swimming pool
Audible, visual (strobe), and vibrating alarms
Elevators with audible alerts, Braille buttons, and lowered buttons
Lowered emergency evacuation instructions, light switches, and thermostat controls
Swimming pool hoist for pool access
Accessible parking (via valet)
All service/support animals are welcome.

The Hyde Beach House is committed to providing equal access to its goods, services and accommodations for individuals with disabilities. Please note that we are currently making accessibility enhancements to our website and are available by telephone at (754) 201-2040 24 hours per day, seven days per week, to provide any information or assistance that you may need.